Managing complex IT, network and security environments requires constant monitoring, specialised skills and predictable service delivery. Dataproof Communications acts as an extension of your IT team, delivering operational excellence through SLA-driven managed services.
Our managed services cover infrastructure, networks, cloud, security and end-user support, all delivered with accountability and transparency.
INFRASTRUCTURE & NETWORK MANAGEMENT
Always-On Monitoring & Proactive Support
We provide continuous monitoring and proactive management of critical infrastructure components.
Services
- Infrastructure monitoring & alerting
- Server management (physical & virtual)
- Network device management
- Performance optimisation
- Capacity planning & reporting
Business Outcome:
Improved system availability and reduced unplanned downtime.
SECURITY OPERATIONS SUPPORT
Operational Support for Security Platforms
We manage and support security technologies as part of a broader security posture.
Services
- Firewall management & rule optimisation
- Endpoint security platform management
- Patch & vulnerability remediation
- Security event escalation support
- Integration with CSOC services
Business Outcome:
Consistent security controls and reduced operational risk.
CLOUD & PLATFORM MANAGEMENT
Reliable, Secure Cloud Operations
We manage cloud and hosted environments to ensure performance, availability and cost efficiency.
Services
- Private & hybrid cloud management
- Azure platform operations support
- Backup & recovery management
- Resource optimisation
- Availability & performance reporting
Business Outcome:
Stable cloud operations with predictable costs.
SERVICE DESK & ITSM
Responsive End-User Support
Our service desk provides structured, responsive support aligned with ITIL best practices.
Services
- Single point of contact for IT issues
- Incident & request management
- Problem & root cause analysis
- Change management support
- ITSM reporting & dashboards
Business Outcome:
Improved user experience and faster resolution times.
PATCH, CONFIGURATION & CHANGE MANAGEMENT
Controlled, Secure Change Processes
We ensure systems remain secure, compliant and stable through structured change management.
Services
- Patch management (OS & applications)
- Configuration baselines & enforcement
- Change planning & implementation
- Rollback & recovery support
- Compliance tracking
SLA-DRIVEN SERVICE DELIVERY
Accountability Built In
All managed services are delivered under clearly defined Service Level Agreements.
SLA Features
- Defined response & resolution times
- 24/7 or business-hours support options
- Service reporting & reviews
- Continuous service improvement
- Escalation & governance processes
Simplify Operations. Improve Reliability.
Let Dataproof Communications manage your IT, infrastructure and security platforms — reliably, securely and transparently.
Request a Managed Services Consultation
